Energy Wise Heating & A/C Inc. (“Energy Wise,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://ews.followupfactory.co/opt-in and when you interact with our communications, including our SMS text messaging program.
Contact Information
Business Name: Energy Wise Heating & A/C Inc.
Address: 19092 Brick Church Road, Orange, VA 22960, USA
Preferences & Service Details: equipment type, appointment dates, service history, preferred contact method.
SMS Program Data: your mobile number, opt-in/opt-out status, message logs (time/date, delivery), and support requests.
Website Activity: pages viewed, IP address, device/browser data, and cookies or similar technologies.
From Forms/Consent: information you provide via our Opt-In & Consent Form on our website.
2) How We Use Information
To deliver and improve services, schedule and confirm appointments, provide quotes, and send updates.
To send transactional texts (e.g., appointment reminders, service notifications) and promotional texts (e.g., seasonal tips, deals) only with your consent.
To monitor and improve our website and communications.
To comply with legal obligations and protect our rights.
3) SMS Text Messaging Program
Participation is voluntary and requires your express consent through our website form at https://ews.followupfactory.co/opt-in or other compliant consent capture we may offer.
Message Frequency: varies (recurring).
Cost: Message and data rates may apply.
Opt-Out: Text STOP to end. You may also use END, CANCEL, UNSUBSCRIBE, or QUIT. You’ll receive a one-time confirmation text.
Help: Text HELP for assistance or contact us at [email protected] or +1 (540) 270-4094.
No Purchase Required: Consent is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.
4) Disclosing Your Information
We do not sell your personal information. We may share information with:
Service Providers/Vendors: e.g., web hosting, analytics, and A2P/SMS messaging providers.
Legal/Compliance: to comply with law, enforce policies, or protect rights.
Business Transfers: as part of a merger, acquisition, or asset sale.
5) Your Choices & Rights
Opt-Out of SMS: reply STOP at any time.
Email/Phone Preferences: contact us to update or change preferences.
Access/Deletion/Correction: you may request access to, deletion of, or correction of your information by emailing [email protected].
Cookies: you can typically control cookies through your browser settings.
6) Data Retention
We keep personal information for as long as necessary to provide services, meet legal obligations, and maintain records of consent. We routinely suppress numbers that have opted out.
7) Security
We use reasonable administrative, technical, and physical safeguards. No security system is perfect, and we cannot guarantee absolute security.
8) Children’s Privacy
Our services are intended for individuals 18 years and older. We do not knowingly collect data from children under 13.
9) State/Regional Privacy Notices
Depending on your state, you may have additional rights to access, delete, or limit use of certain personal information. To exercise these rights, email [email protected].
10) Changes to This Policy
We may update this Policy. The “Effective Date” will be revised when changes are posted on our website.
11) Contact Us
Questions about privacy? Email [email protected] or call +1 (540) 270-4094.